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Refund & Cancellation Policy

Last updated: July 20, 2026

1. Who this policy is for

This Refund & Cancellation Policy applies to the Apoc service (the "Service") provided by MITON AI Spice s.r.o., with its registered office at Křižíkova 148/34, Karlín, 186 00 Praha 8, Czech Republic, Company ID (IČO): 295 29 786, VAT ID (DIČ): CZ29529786 ("we", "us" or the "Provider"). It forms part of, and should be read together with, our Terms of Service.

The Service is offered to businesses and their teams, not to consumers. Because it is a B2B service used in the course of your business or profession, the statutory withdrawal ("cooling off") rights that apply to consumers do not apply to your use of the Service.

2. How billing works

Billing is handled through our payment processor (Stripe). The Service is offered on a monthly subscription: your plan grants a monthly allotment of credits, and the Service draws them down as you use it. You can also buy extra ("top-up") credits at any time, on top of your monthly allotment. Prices are stated without VAT, which is added where applicable.

  • Trial credit is provided free of charge, has no cash value, cannot be exchanged for money, and is not refundable.
  • Monthly plan credits roll over for one month and then expire — a given month's allotment is usable through the end of the following month.
  • Top-up credits (and any bonus credits) do not expire while your account is active.
  • When you use the Service, expiring plan credits are spent first, so your purchased top-up credits are preserved for as long as possible.

3. Cancellation

You may cancel your subscription at any time, with no cancellation fee, from your dashboard or by emailing support@getapoc.ai. Cancellation stops future renewals and takes effect at the end of your current billing period; you keep access and your remaining credits for the rest of the period you have already paid for, and you are not charged again after it ends.

To close your account entirely, uninstall the Apoc Slack app, remove the read-only cross-account IAM role, and ask us to close your account at the address above.

4. Refunds

Subscription fees and purchased credits are non-refundable, except as set out in this section or where a refund is required by applicable law or expressly agreed in writing. In particular:

  • Subscription fees. We do not refund fees for the current or a past billing period when you cancel. Cancelling stops future charges, as described in section 3.
  • Unused credits. When your account is closed, any remaining credit balance — monthly or top-up — is forfeited and is not paid out in cash. We do not pro-rate or refund unused credits. Monthly plan credits also expire on their normal schedule regardless of cancellation.
  • Billing errors. If you were charged in error — for example a duplicate charge, an incorrect amount, or credits that were charged but not delivered to your account — we will correct it and refund the affected amount.
  • Service failure. If credits were consumed because of a demonstrable fault on our side (for example a billing defect that charged you for work the Service did not perform), contact us and we will restore the affected credits or refund them at our discretion.

Credits are not consumed, and are therefore not refundable, merely because AI output was incorrect, incomplete or unsuitable for your environment: as described in our Terms of Service, you are responsible for reviewing the agent's output before acting on it.

5. No returns

The Service is a digital service delivered online. There is no physical product and therefore nothing to return. References to "returns" in a purchasing context are handled as refunds under section 4.

6. How to request a refund

Email support@getapoc.ai from the address on your account, describing the charge and the reason. Please contact us within 30 days of the charge you are asking us to review. We aim to respond within a few business days. Approved refunds are issued to the original payment method; the time it takes to appear depends on your payment provider.

7. Your statutory rights

Nothing in this policy limits any rights you have that cannot be excluded or limited under applicable mandatory law. This policy is governed by the laws of the Czech Republic and is subject to the same governing-law and disputes provisions as our Terms of Service.

8. Contact

Questions about this policy can be sent to support@getapoc.ai or by post to:

MITON AI Spice s.r.o.
Křižíkova 148/34, Karlín
186 00 Praha 8
Czech Republic